PAIA Manual
Manual of Thinking 4 Success (Pty) Ltd, prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013 (POPIA).
Date of compilation: 29 October 2026
What this manual is for: PAIA gives everyone the right to request access to records held by a private body where the record is needed to exercise or protect a right. This manual explains which records we hold and how to request them.
1. Company details
| Name | Thinking 4 Success (Pty) Ltd |
|---|---|
| Registration number | 2014/113930/07 |
| Head of the private body and Information Officer | Manesh Nagar, Director |
| Physical and postal address | 16 Kuneni Street, Winchester Hills, Johannesburg, 2091 |
| Phone / WhatsApp | 082 852 5017 |
| manesh@4success.co.za | |
| Website | thinking4success.co.za |
Thinking 4 Success designs, builds, hosts and maintains websites, online stores and online learning platforms, and provides related services such as email hosting, social media management and training.
2. The Information Regulator’s guide
The Information Regulator has published a guide on how to use PAIA and POPIA (section 10 of PAIA). It explains the rights available and how to exercise them. You can get a copy from the Regulator:
- Website: inforegulator.org.za
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Email: enquiries@inforegulator.org.za · Phone: 010 023 5200 · Toll free: 0800 017 160
A copy can also be inspected at our address during business hours.
3. Records available without a request
The following are freely available and do not need a formal PAIA request:
- Information published on our website, including our Privacy Policy, Terms and Conditions and this manual
- Marketing and service information we publish or send on request
4. Records kept in terms of other legislation
Where applicable to our business, we keep records in terms of the following laws:
- Companies Act 71 of 2008
- Income Tax Act 58 of 1962
- Tax Administration Act 28 of 2011
- Value-Added Tax Act 89 of 1991
- Basic Conditions of Employment Act 75 of 1997
- Labour Relations Act 66 of 1995
- Unemployment Insurance Act 63 of 2001
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Protection of Personal Information Act 4 of 2013
- Promotion of Access to Information Act 2 of 2000
Records held under these laws may be requested as described in section 7, unless a ground for refusal applies.
5. Subjects and categories of records we hold
| Subject | Categories of records |
|---|---|
| Company and statutory | Incorporation documents, Memorandum of Incorporation, securities register, directors’ records, minutes and resolutions, CIPC filings |
| Finance and tax | Financial statements, accounting records, bank statements, invoices, tax returns and assessments |
| Clients | Enquiries, quotes and proposals, agreements, project files and content, hosting and domain records, support correspondence |
| Suppliers and contractors | Agreements, invoices, correspondence, software and licence records |
| Courses and learners | Learner accounts, enrolment and progress records |
| Information technology | System and website configuration records, backups, security logs |
| Marketing | Website enquiries, marketing consents and opt-outs, published marketing material |
Not every category will exist at all times. Listing a category does not mean that access will be granted.
6. Processing of personal information
Purposes of processing
- Responding to enquiries and arranging consultations
- Delivering client projects and ongoing services (development, hosting, email, maintenance, social media management, training)
- Invoicing, accounting and meeting legal and tax obligations
- Providing access to online courses
- Keeping our systems and client websites secure
- Direct marketing, where permitted by POPIA
Categories of data subjects and their personal information
| Data subjects | Personal information |
|---|---|
| Prospective clients (enquiries) | Name, email, phone / WhatsApp number, project details, contact preferences, consent records |
| Clients | Contact details, business and billing details, VAT number, project content, platform access details, correspondence |
| Course learners | Name, email, account and progress information |
| Suppliers and contractors | Contact details, business details, banking details, agreements |
| Website visitors | IP address and technical information in server logs |
Recipients of personal information
Web hosting and email hosting providers, domain registrars and registries, accounting, invoicing and payment providers, communication platforms such as WhatsApp, contractors bound by confidentiality, professional advisers, and government bodies such as SARS and CIPC where the law requires it.
Transfers outside South Africa
Some service providers store or process information outside South Africa. We transfer personal information across borders only as permitted by section 72 of POPIA.
Security measures
Encrypted (HTTPS) connections, security software and firewalls on the websites we manage, strong passwords and two-factor authentication where available, restricted access to information on a need-to-know basis, regular backups, and a process for notifying data subjects and the Information Regulator of security compromises (section 22 of POPIA).
7. How to request access to a record
- Complete Form 2 (Request for Access to Record) prescribed by the PAIA Regulations, available from the Information Regulator’s website, and send it to our Information Officer at manesh@4success.co.za or the address above.
- Give enough detail for us to identify the record, say how you want access (copy, inspection, email), and say which right you want to exercise or protect and why the record is needed.
- If you are requesting on behalf of someone else, include proof of your authority.
- We will tell you whether access is granted within 30 days. This may be extended by up to 30 days in the circumstances allowed by section 57 of PAIA.
- Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect another person’s privacy, commercial information or confidential information.
Fees
Fees are charged in line with the Information Regulator’s fee schedule for private bodies. At the date of this manual:
| Request fee | R140.00 |
|---|---|
| Photocopy or printed copy (A4) | R2.00 per page |
| Electronic copy on flash drive or CD you supply | R40.00 |
| Search and preparation (after the first hour) | R145.00 per hour or part of an hour, capped at R435.00 |
| Deposit (if the search will take more than 6 hours) | One-third of the access fee |
A requester asking for their own personal information does not pay the request fee. We will tell you of any fees before processing your request.
Remedies
If you are not satisfied with our decision, you may lodge a complaint with the Information Regulator or apply to court, within 180 days of the decision, as provided for in sections 77A and 78 of PAIA.
8. Availability and updating of this manual
This manual is available on our website and for inspection at our address during business hours, free of charge. A printed copy may be requested at the fees above. We review and update it whenever there are material changes.